When I sat down to talk with Ralph about strengths and weaknesses, he was overall very thankful for all the effort and time I (as well as the other volunteers) put into helping low income people who otherwise would not have access to legal advice. He said I have been doing very well so far. The one suggestion he had for me was to be firm when I get a contentious client. Sometimes, unfortunately, there is nothing we at Legal Aid can do for a client. When I relay this information some clients get really angry. Sometimes they don't leave and keep asking other questions. I would be very careful to be respectful to these people so I would keep going back to Ralph's office to ask these people's questions. Of course, this prevents me from helping other clients in the packed waiting room. I have since then been making an effort to be kind yet firm with these difficult clients.
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